FAQ


GENERAL

  • Q: VintFun Game Swatter vs. other Fly Swatter
  • A: Our Game Swatter has basic funtion of other fly swaters, but we also has game mode to make it a gaming toy for fun, with 13 awsome killing sounds.
  • Q: How many sounds are there in the VintFun Game swatter?
  • A: Game mode Start sound + 13 killing sounds, will repeat the 13th sounds (Holy shit ) until you switch to other mode.
  • Q: How to charge this Game Swatter?
  • A:  It can be charged via Micro usb port. The package includes a micro usb cable, and you could use your usb mobile charger adapter to power VintFun Game Swatter.
  • Q: Is Checkout on this site safe and secure enough?
  • A: This is a Shopify website, as safe as amazon. Enjoy your shopping!
  • Q: Can my kids use it?
  • A: Just like other fly swatter, it has high voltage, although it will not kill people, but it really hurt for improper using. Take care of your Children.
  • Q: Who can I contact if I have a problem with my order?
  • A: All inquiries can be forwarded to support@vintfun.com

 

SHIPPING

  • Q: What countries do you ship to?
  • A: A full list of the countries where we ship game swatter is available on the Shipping Page. you will see the list of countries.
  • Q: I just placed an order, what's next?
  • A: You will receive a confirmation Email after placing an order and another Email after your order will be shipped. The second one will contain the tracking information and some instructions on how to track your parcel.
  • Q: What is the shipping time? 
  • A:When the order ships from China, it takes about 7 to 20 business days depending on the different countries you are in.  For more details, please check our shipping instruction page: https://www.vintfun.com/page/shipping
  • Q: How much is shipping?
  • Please see the shipping fee at the checkout page or the product page after you select your country.  Most countries are free of shipping, and some countries require a shipping fee.
  • Q: Do I have to pay VAT / GST to Europe?
  • No, it is included in the price and shipping fee when you buy VintFun Game Swatter. 
  • Q: How can I track my order?
  • A: You can track your order in different parts of our website according to its current status.
  • - Processing: You can check its status in the “My Orders” section of your VintFun account.
  • - Shipped: Once your order has been shipped, you will receive an Email from us with the tracking code and a link where to track it. ( https://www.17track.net/en )
  • Q: How can I track my package?
  • A: After your order has been shipped, you'll receive an email with the tracking number for you to follow the progress. We're as excited as you are to have the Game Swatter delivered!
  • Q: When can I expect my order?
  • A: The processing time depends on the type of order, and when you place the order. After receiving your payment, it usually requires 1-2 business days to process the order. Order Type and Estimated Shipping Times:
  • Check countries we could delivery https://www.vintfun.com/page/shipping
  • Note: International orders will take additional time to arrive. The timing depends on your country.
  • Q: I live in one country but want to ship to a different country. Is this possible?
  • A: Sure! Just make sure the shipping address selected is where you want the Game Swatter to be delivered.
  • Q: The delivery of my order is taking longer than expected. When will I receive it?
  • A: Below are some suggestions:
  • Check the status of your order.
  • If it can be tracked, calculate the number of business days between its shipment date and the current day. Business days refer to the period of time between Monday and Friday and do not include national holidays or weekends.
  • Contact us at support@vintfun.com to verify the estimated delivery time of the shipping method you selected.
  • If its estimated delivery time has not passed yet, please wait for some other days.
  • If you have not received your parcel during this period of time, you can confirm that the shipping address is correct. If there are no problems with your address, the delivery of your order may have been delayed by slow Customs.
  • Q: Why hasn't my tracking information updated?
  • A: Tracking information isn't always real-time. Shipping providers might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.
  • Q: I just placed an order, but I accidentally put in the wrong shipping address! What should I do?
  • A: We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an Email as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.
  • Q: Why does my tracking show "Not Found"? Why do I see no updates in the tracking information of my order?
  • A: If your order is shipped with Air Mail Register, it can take up to 7-20 business days for tracking numbers to become active. If 7 business days have elapsed and there is no change in the tracking, please contact Customer Service and inform them of your concerns and they will work with you to resolve the matter.
  • If the shipping method you selected is DHL or other express services, you should be able to track your order 2-3 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.
  • Q: I can see that the status of my order shows "Delivered", but I have not received my parcel. What can I do?
  • A: Below are some steps and suggestions on how you can solve this issue:
  • - Check if the shipping address of your order is correct.
  • - Ask your neighbors, relatives or friends if they have received the parcel on your behalf.
  • All orders reported as "delivered" by shipping companies are considered delivered. VintFun cannot be made liable of non-delivery in this case.

    PAYMENT

    • Q: What payment do you accept?
    • A: We accept all major cards: Visa, MasterCard, American Express, Discover, debit and credit cards through Paypal.
    • Q: Will my transaction be secure?
    • A: Yes! Absolutely. We accept payment through Stripe and paypal. This is the same level of encryption used by large banks to keep your information secure.

    RETURN & REFUND

    • Q: Can I return it for any reason?
    • A: Yes! Within 30 days, just contact us and let us know the reason (so that we can try to improve) and we'll be happy to make you full refund.
    • Q: What is your return policy?
    • A: If your product arrives damaged( not the box ) or not as described, please follow the warranty process and contact our customer support at support@vintfun.com within 30 days of the order being received.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days. We also offer free exchanges if you like.
    • Please refer to this page for more: https://www.vintfun.com/pages/returns 

    • Q: What do I do if my Product was damaged?
    • A: Immediately contact our Customer Service support@vintfun.com. We will work with you to get your damaged game swatter replaced with a new one as soon as possible.

    WHOLESALE / AFFILATE

    • Q: I have a massive follower / engagement on social media, how can I work with the brand?
    • A: Thank you for your interest in working with us! You can refer to this page for more details: Affiliate Program
    • Q: I am a reseller, I would like to buy many pieces of your items, what's the wholesale price?
    • A: The MOQ is 20pcs for wholesale. If you have any questions or any special request, Please Contact us on ray@vintfun.com ,we will give you the best price.